Reference

Terms and Conditions That Cover Your slotandgo Account

These Terms and Conditions set out the rules that apply when you open and use your slotandgo account, including how deposits via GCash, Maya, and InstaPay are handled, what you agree to when you play, and how disputes are resolved.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsAvailable where local law permitsEffective on account registration
slotandgo Terms and Conditions That Cover Your slotandgo Account
YOUR ACCOUNT RIGHTS

How We Handle Your Account Under These Terms

Your account security and data are managed in line with these Terms. Here is what that looks like in practice.

Account Security

Every login is protected by a one-time PIN sent to your registered mobile number. You are responsible for keeping your credentials private under these Terms.

Data Retention

We keep your transaction records, including GCash and InstaPay deposit logs, for the period required by applicable law. You may request a summary at any time.

Cookie Use

We use session cookies to keep your account active during play. Functional cookies are required; you may opt out of analytics cookies via your browser settings.

Requesting Changes

To update your registered mobile number or e-wallet details tied to GCash or Maya, submit a verified request through live chat — changes take effect after identity confirmation.

TERMS CONTACT

How to Reach Us About These Terms

Live Chat Open the chat widget inside your account dashboard to ask about any clause, flag a payment dispute, or request a copy of your transaction history.
Email Support Send your question to our support address for written responses on account rule queries, GCash or Maya dispute documentation, and formal term clarifications.
Account Help Centre The Help Centre in your account settings covers common Terms questions — account holds, wallet limits, verification steps, and how to close your account.

Common Questions About Our Terms and Conditions

If something in these Terms is unclear, the answers below cover what players in the Philippines ask us most often. For anything not listed here, reach out through live chat or email.

Yes. Completing account registration counts as acceptance. Every GCash, Maya, or InstaPay deposit you make is processed under the Terms you agreed to at sign-up.

We post updates on this page and aim to notify you by email or in-account message. Continued use of your account after the update date means you accept the revised version.

Your wallet balance is frozen during a review. If the suspension is lifted, funds remain available. If the account is permanently closed under a terms breach, the outcome follows our investigation findings.

Open live chat and provide your GCash, Maya, or InstaPay transaction reference number. Our team logs the dispute and responds with a status update within the timeframe stated in our support policy.

Yes. One set of Terms applies to all eligible accounts in the Philippines. Access and eligibility depend on local law in your area, and the same account rules apply wherever you are.

Contact us via live chat or email and request account closure. Any withdrawable balance in your account wallet will be processed to your verified GCash or Maya account before closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.